Return shipping costs will be at Customer’s charge and care. Merchandise can be shipped with the preferred forwarder.
Returns or exchanges must be notified within 14 days from receipt of the goods in order to manage the return/exchange within 30 days from delivery.
How to proceed with the return:
1. Contact our Customer Service by email email@example.com or by phone at +39 331 1983495
2. Complete the return form provided indicating which items you wish to return and the reason for the return
3. Make sure that the products are in the same condition in which they were received, not used or washed or altered and with all the tags attached.
The integral presence of the guarantee seal is required. Otherwise we will not be able to accept your return and proceed with the refund
4. Insert the return form with the items to be returned into the package. You can use the original box or another that is equally robust.
5. Ship the return only from the country, shipping / delivery address where you placed the order
6. If the return does not meet the conditions listed, the package will be returned and the refund will not be made
7. For all approved returns we will record the return in our systems and proceed with the refund
8. The refund will be made through the same payment method used for the purchase
I lost the pre-printed label for the shipment of my return. Can I get a new one?
If the pre-printed label for the return shipment is not present in the package or has been lost, write an email to firstname.lastname@example.org or contact +39 331 1983495 We will be happy to help you
Can I make two different orders in the same box?
Of course, it is possible to use a single box and a pre-printed label, inserting the two return forms inside. For more information on the return procedure, write an email to email@example.com or contact +39 331 1983495 We will be happy to help you