Refund policy

You may decide to return any product purchased on Malloni.com – MLO CORPORATE S.R.L. free of charge within 14 days from the delivery date.

How to Make a Return

You can exercise your right of withdrawal in the following ways:

  1. By accessing your account by clicking here: https://account.malloni.com and following the automated return procedure.
  2. By selecting the option “Withdraw from the contract here” at the bottom of the website and following the indicated procedure.
  3. By contacting our Customer Service via email at malloni@mlo-corporate.com or by phone at +39 331 1983495.

Return Procedure for Orders Placed in Italy

If you choose to make your return through our Customer Service, please follow the procedure below:

  1. Contact Customer Service to request a return. You will be sent a Return Form to complete, indicating the items you wish to return and the reason for the return.

  2. Complete the Return Form and make sure that the products are in the same condition in which you received them: they must not have been worn, washed or altered and all tags must still be attached. It is also essential that the security seal is intact. Otherwise, we will not be able to accept the return or issue a refund.

  3. Place the items to be returned and the completed Return Form inside the package. You may use the original packaging or another suitably sturdy package.

  4. Provide Customer Service with an address in Italy where the package can be picked up. The address must be complete and correct and must correspond to the location where the courier can pick up the package.

  5. Our Customer Service will arrange the pick-up with the courier. You do not need to purchase or print any shipping label: we do not provide a label to be attached to the package, as the pick-up and shipping arrangements are handled directly by the appointed courier.

  6. Follow the instructions provided by our Customer Service regarding the pick-up date and arrangements.

  7. Returns must be shipped exclusively from Italy, and the address provided for the pick-up must be located in Italy.

  8. Returns from countries outside Italy will be managed independently by the purchaser, who will be entirely responsible for arranging the return, shipping the package and covering all related costs, with no costs or liability borne by the seller.

  9. If the return does not meet the conditions stated above, the package may be returned to the sender and no refund will be issued.

  10. For all approved returns, we will register the return in our systems and proceed with the refund.

  11. The refund will be issued using the same payment method used for the purchase.

  12. For orders of €99.00 or less, in the event of a return and subsequent refund, shipping costs of €5.90 will be deducted from the refund.

  13. For international orders, in the event of a return and subsequent refund, the original shipping costs will be deducted from the refund.

Can I Return Two Different Orders in the Same Package?

Yes, it is perfectly fine to place items belonging to two different orders in the same package. In this case, you must include both Return Forms inside the package, one for each order.

To arrange the pick-up, please contact our Customer Service at malloni@mlo-corporate.com or by phone at +39 331 1983495 and provide the address in Italy where you would like the courier to pick up the package.

For returns from Italy, you do not need to obtain or print any shipping label: the pick-up will be arranged by our Customer Service through the courier.