We ship free throughout Italy. For freight charges for goods being delivered outside Italy, please see the chart below.
You will receive the goods within 3/5 working days from your order, to the address given at order stage (it might be your house or your work, but not a post office box). The country shown on the Invoice and the country of delivery must match.
|RETURNS||FREE||at customers' charge||at customers' charge|
|*BELGIUM, AUSTRIA, GREECE, BULGARIA, DENMARK, FINLAND, POLAND, CYPRUS, FRANCE, IRELAND, HUNGARY, ESTONIA, GERMANY, NETHERLANDS, REP . CZECH, LATVIA, LUXEMBOURG, SLOVENIA, SLOVAKIA, LITHUANIA, PORTUGAL, SWEDEN, MALTA, UNITED KINGDOM, ROMANIA, SPAIN|
Shipments for returns or exchanges within Italy are free, while for the rest of the world, please refer to the chart above.
You have 30 calendar days (from reception of the goods) to return or exchange your purchase.
You just have to contact us, fill in the return’s form and we will give you all the instruction for you to send the goods back.
Upon arrival, we will check the integrity of the goods and we will then credit back the amount on the credit card you have used for the payment.
Please write an email to to the firstname.lastname@example.org or send us a letter with registered post to the address Via del Progresso 4, - 63821 Porto Sant'Elpidio (FM).
Fill in the return’s form that you received together with the Invoice.
Once you receive our approval for the return, you can prepare the parcel, including the returns’ form, and you can send it back to us with the forwarder you prefer.l.
As soon as the goods will be delivered to us, we will check them and credit back the amount paid if it deals with a return. If your wish is to exchange size or colour of the item you had initially ordered, we will give you support via email and all the instructions for the following shipment. We remind you that all shipments outside Italy are at customers’ charge, including returns and shipments for exchanges.